Frequently Asked Questions
Find answers to the most frequently asked questions here. Contact us for other questions.
General Questions
What is ecumapping?
What is ecumapping?
ecumapping is a professional service that optimizes vehicle engine control unit (ECU) software to provide performance increase, fuel efficiency, and driving experience improvement.
Are your services legal?
Are your services legal?
Yes, our services are legal. However, some modifications may affect vehicle warranty. It's important to inform your customers about this.
How can I become a dealer?
How can I become a dealer?
You can apply from the registration page. Your application with company information and commercial documents will be evaluated and approved within 1-2 business days.
Which vehicles do you support?
Which vehicles do you support?
We support 150+ brands and thousands of vehicle models. Contact our technical team for special model support.
Payment and Billing
What payment methods do you accept?
What payment methods do you accept?
We accept credit card, debit card, and bank transfer/EFT payments. All payments are processed securely with SSL.
Can I get an invoice?
Can I get an invoice?
Yes, an e-invoice is automatically issued for each payment and sent to your email address.
Can I get a refund?
Can I get a refund?
Full refund within 14 days if service not used. No refunds for used services, but compensation or refund options are offered in case of technical problems.
Is there a bulk transaction discount?
Is there a bulk transaction discount?
Yes, we offer special pricing advantages based on transaction volume in our Professional and Premium packages.
Technical Questions
How long does file processing take?
How long does file processing take?
It varies between 1-3 hours depending on your package. Less than 1 hour for Premium package, 1-2 hours for Professional, 2-3 hours for Basic package.
Are files secure?
Are files secure?
Yes, all files are stored encrypted in AWS S3 secure cloud storage system. Only authorized persons can access.
Can I restore the original file?
Can I restore the original file?
Yes, the original files you upload are stored in our system and you can download them anytime.
Do you offer API integration?
Do you offer API integration?
Yes, RESTful API access is available in our Professional and Premium packages. Documentation is accessible from your panel.
Support and Service
What are your support hours?
What are your support hours?
Email support is available 24/7. Phone support is available Monday-Friday 09:00-18:00, with 24/7 phone support for Premium package.
How long until I get a response?
How long until I get a response?
Email inquiries are answered within 4-6 hours, 1-2 hours for emergencies. Premium members receive priority support.
Do you offer technical training?
Do you offer technical training?
Yes, we provide free online training and documentation to new dealers. We also organize regular webinars.
What should I do if I have problems?
What should I do if I have problems?
You can reach our 24/7 support team at info@ecumapping.com or by opening a ticket through the panel. Phone support is available for emergencies.
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